T.Low Dental Clinic is committed to the protection of your personal information and privacy. This Privacy Notice explains how we collect and handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”).
By using this website and/or providing your personal information to us, you are consenting to this Privacy Notice. This Privacy Notice may be reviewed and amended from time to time. The updated version of the Privacy Notice shall apply and supersedes any and all previous versions, including but not limited to, leaflets or hard
1. Personal information
1.1 Type of personal information
Personal information means any information which relates to you and which was collected or provided to T.Low Dental Clinic for the purposes stated in Section 2 below. Your personal information may include your name, NRIC number, contact details, financial and banking account details, medical history and information, information in audio and/or video format (including voice, video recording), images (including photographs), biometric information and location tracking/GPS information.
1.2 Source of personal information
(i) Patient or customer: T.Low Dental Clinic collects your personal information directly from you or indirectly from your legal representatives (family members, next of kin), agents (e.g. medical tourism agents) and/or employer when you, your legal representatives, agents and/or employers send us completed enquiry, application and/or registration forms via various means, including online and physical hardcopies at public venues or in our premises. Your personal information may also be collected from cookies through the use of our website.
(ii) Independent consultants or potential independent consultants: T.Low Dental Clinic collects your personal information directly from you or indirectly from headhunters when you and/or our headhunters send us completed enquiry and/or application forms or curriculum vitaes via various means, including online and physical hardcopies. Your personal information may also be collected from cookies through the use of our website.
(iii) Vendor, supplier or service provider: T.Low Dental Clinic collects your personal information directly from you or indirectly from your employer or credit reference agencies when tendering for projects, when you send us completed enquiry and/or credit application forms via various means, including online and physical hardcopies. Your personal information may also be collected from cookies through the use of our website.
1.3 Obligatory personal information
All information requested for in the relevant forms is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we may be unable to provide you with the relevant services or continue our relationship with you. You are responsible to provide correct and complete information to us and any other person whose personal information you provide us and to update this personal information from time to time when so required.
2. Purposes of collecting and further processing (including disclosing) your personal information
Your personal information is collected and further processed by T.Low Dental Clinic as required or permitted by law and to give effect to your requested commercial transaction, including the following:
For patients or potential patients/customers
to process your requested medical services;
to facilitate your participation in any contests, events or membership programmes;
to administer and communicate with you in relation to our services and/or events;
to monitor utilization of membership/patient benefits;
for purposes related to insurance, appointed third party administrators and/or managed care organizations appointed by your insurers or employers;
to respond to inquiries from you;
to conduct internal statistical analysis and analysis of patient case studies; and
to contact you regarding T.Low Dental Clinic’s products, services, upcoming events, promotions, advertising, marketing and commercial materials which we may feel interest you.
For independent consultants, potential independent consultants
to facilitate your medical practice within T.Low Dental Clinic, including sharing your personal data with other independent consultants within T.Low Dental Clinic for purposes of peer review;
to respond to inquiries from you;
to administer and communicate with you in relation to your medical practice; and
to conduct internal statistical analysis and analysis of patient case studies.
For vendors, suppliers or service providers
to commence a business relationship with us (for example, as a vendor, service provider or a business partner);
to process your credit account application;
to assess your credit worthiness;
to administer and give effect to your commercial transaction (tender award, contract for service, consignment agreement); and
to process any payments relevant to you.
For all individuals
to operate our premises in a manner which is physically safe, secure and befitting of health and safety requirements;
for internal investigations, audit or security purposes;
to comply with T.Low Dental Clinic’s legal and regulatory obligations in the conduct of its business;
to ensure that the content from our website is presented in the most effective manner for your and for your computer and/or device through passive tracking via cookies and other similar tools; and
for T.Low Dental Clinic’s internal record keeping/management.
Where you have indicated your consent to receiving marketing or promotional updates from T.Low Dental Clinic, you may opt-out from receiving such marketing or promotional material at any time. You may also contact T.Low Dental Clinic directly at the details provided in Section (6) below.
3. Disclosure and transfer of personal information (within or outside of Malaysia)
3.1 Within Klinik Keluarga I-SiHAT
Your personal information provided to us may be processed by entities (within or outside of Malaysia) within
T.Low Dental Clinic (including related companies, subsidiaries, holding companies and associated companies),
especially when you are an employee of any company within T.Low Dental Clinic.
T.Low Dental Clinic will ensure that:
(i) access to your personal information is restricted to staff who are contractually required to process your
personal information in accordance with their respective job requirements; and
(ii) only necessary information is released to the relevant employees.
3.2 Classes of third parties
Your personal information may be disclosed or transferred to relevant third parties (within or outside of Malaysia) as required under the law, pursuant to relevant contractual relationship (for example, where we appoint third party service providers) or for the purposes stated in Section 2 above (or directly related to those purposes).
In the event of a potential, proposed or actual sale of business, disposal, acquisition, merger or re-organisation (“Transaction”), your personal information may be required to be disclosed or transferred to a third party as a result of the Transaction. You hereby acknowledge that such disclosure and transfer may occur and permit T.Low Dental Clinic to release your personal information (only as required) to the other party and its advisers/representatives.
Your personal information may be disclosed to the following classes of third parties:
The Ministry of Health or any other statutory or non-statutory authorities or bodies having authority or jurisdiction established by the MOH and other relevant government departments or agencies; Relevant accreditation bodies such as the Malaysian Society for Quality in Health (MSQH); Our independent consultants and specialists within the company you have provided your personal information
to; Third party private healthcare institutions or government healthcare institutions; Your insurers, the appointed third party administrators and managed care organizations by your insurers or employers; In the case of pre-employment health screenings, to the patient’s employer / prospective employer; Third parties appointed by us to provide services to us or on our behalf (such as auditors, lawyers, company secretary, printing companies, consignment vendors, medical devices maintenance providers, information
system vendors, contractors, conference/event organisers and other advisers); The respective foreign embassies of foreign patients who received treatment in T.Low Dental Clinic; and Law enforcement agencies, including the local police.
4.1 Links to other sites
Content in T.Low Dental Clinic’s website may include links to third party websites. T.Low Dental Clinic is not responsible for the content on such linked third party websites and users should observe the separate privacy policies applicable to the respective third parties website.
Certain cookies contain personal data – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location. Where personal data is collected, such personal data will only be used for its intended purposes only, i.e. to respond to your message or deliver the requested services.
5. Right to access and correct personal information
Right to access and correct personal information You have the right to access and correct your personal information held by us (subject always to certain exemptions). We will make every endeavour to ensure your personal information is accurate and up to date therefore we ask that if there are changes to your information you should notify us directly. If you would like to access or correct your personal information, you may contact T.Low Dental Clinic at the details provided in Item 6 below. For each data access request, prescribed fees may be levied and we may reject such request should the request fall under any exceptions in the PDPA or any other applicable law.
6. Private Healthcare Facilities and Services Act 1998
Please note that the manner in which T.Low Dental Clinic processes your personal data will be subject to other industry-specific laws and guidelines including the Private Healthcare Facilities and Services Act 1998 (“PHFSA”) and Ministry of Health guidelines.
For example, access to medical records will be in accordance with the PHFSA.
7. Limiting the processing of personal information, further enquiries and complaints
If you wish to limit our use of your personal information, or you have any queries and concerns about the Privacy Notice or complaints in respect of your personal information, you may contact: